Cancellation Policy
Contract Engagement
In the event of cancellation by the Customer, other than lawful cancellation for breach of contract, if manufacture has commenced, Powerhouse Building Inspections may, in its discretion, require the Customer to reimburse Powerhouse Building Inspections for all costs incurred in respect of the Customer’s order prior to receipt of notice of cancellation (including, where applicable, by retaining all or some of any pre-payment, with any balance of the pre-payment being refunded to the Customer).
Supply Agreement
If Powerhouse Building Inspections has received materials and/or components but has not commenced manufacturing the Products, Powerhouse Building Inspections may, in its discretion, require the Customer to reimburse Powerhouse Building Inspections for its freight and storage costs for the materials and/or components (including, where applicable, by retaining all or some of any pre-payment, with any balance of the pre-payment being refunded to the Customer).
Cancellation must be given in writing.
Acknowledgment of Terms
In the event of cancellation of inspections, once an inspection has been scheduled it must be cancelled in writing.
Notification in writing must be received no later than three (3) days prior to the scheduled inspection time to avoid any penalties such as a cancellation fee.
Cancellation of any scheduled inspection within 48 hours notice will incur a 50% cancellation fee.
Cancellation of a scheduled inspection within 24 hours notice will incur a 75% cancellation fee.
Cancellation of a scheduled inspection on the day the inspection is to be conducted will incur a 100% cancellation fee.
If payment of inspection is not received prior to inspection then cancellation fees will requested for a period of 14 days. If requests for payment are not met then the matter will be pursued by independent collection agency. The cancellation fee will then incur any additional charges imposed by the collection agent pursuant to the recovery of funds outstanding.
We understand that in certain situation the need to reschedule an inspection may be necessary and we are happy to work with you where possible, understanding that inspections, once scheduled, close opportunities for further customers. The earliest notice will ensure that we can conduct our services and provide professional inspection services to all our existing and potential customers.
This cancellation policy complies with the guidelines as provide by the Australian Competition and Consumer Commission within the Competition and Consumer Act 2010. The ACCC contact details can be found on the accc.gov.au website